Bank fraud “spoofing” is a sophisticated scam where criminals alter their caller ID, email addresses, or text messages to display the official name and phone number of your bank. Recent attempts involving these tactics have been made on some of Security National Bank’s customers. The fraudsters may offer details that give the appearance of legitimacy to bank business customers. Watch for the Red Flags, Take Steps to Protect Yourself and Report the Incident immediately.
Common Red Flags
- High Pressure: Demanding immediate action to prevent financial loss.
- Sensitive Requests: Asking for usernames, passwords, PINs, or verification codes.
- Moving Money: Instructions to transfer funds via wire, Zelle, or crypto.
- Advanced AI: Scammers utilizing voice-cloning tools to sound like known bank employees
Immediate Steps to Protect Yourself
- Hang Up Immediately: Do not trust a caller based solely on the incoming caller ID display, email address, or text message sender. Assume any caller, even from what appears to be a known number, could be a scammer.
- Call Back Manually: Dial the exact number printed on the back of your debit card or listed on our website www.snbenid.com (580.234.5151).
- Never Share Codes: Security National Bank will never ask for your password or one-time security codes over the phone.
- Refuse Transfer Requests: Security National Bank will never instruct you to move money to a different account over the phone.
Where to Report Bank Spoofing
- Security National Bank: Immediately contact the bank’s fraud department if you shared any information (580.234.5151 x7707).
- The FBI: File an official cybercrime complaint through the FBI Internet Crime Complaint Center (IC3).
- The FTC: Report the fraudulent contact details directly at the Federal Trade Commission Fraud Page.
- The FDIC: If you suspect that your business has been a victim of a spoofing scam, contact the FDIC OIG Hotline.
